This Privacy Policy explains how Hanfu Auras collects, uses, stores, and protects personal information when you visit https://www.hanfuauras.com, place an order, create an account, contact us, or use our services.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, order details, account information, messages sent through our contact form, and any information needed to handle customer service requests, sizing questions, returns, refunds, exchanges, or delivery issues.
We may also collect technical information automatically, including IP address, browser type, device information, pages viewed, referring URLs, approximate location, cookies, and website usage data.
How We Use Information
We use personal information to process orders, arrange shipping, provide customer support, answer sizing or product questions, handle returns and refunds, prevent fraud, maintain website security, improve our products and services, comply with legal obligations, and send service-related communications.
Payments
Payments are handled by third-party payment service providers. We do not store full payment card numbers on our website. Payment providers may process payment details according to their own privacy and security policies.
Shipping and Fulfilment
We may share order and delivery information with warehouses, fulfilment partners, shipping carriers, customs service providers, and related service providers when needed to process and deliver your order, verify an address, resolve delivery issues, or handle a return or exchange.
Cookies and Analytics
We use essential cookies to keep the website functioning, including cart, checkout, account, security, currency, and preference features. We also use optional analytics and service scripts, including Google Analytics, Microsoft Clarity, Websager statistics, and customer chat, to understand website performance and improve the shopping experience.
Optional analytics and service scripts are controlled through the cookie banner and are not intended to load until the relevant consent is given. You can change your choice at any time here: [cmplz-manage-consent]
Comments, Reviews, and Forms
If you leave a comment, review, or submit a form, we collect the information shown in the form and technical information such as IP address and browser user agent to help detect spam and protect the website.
Who We Share Information With
We share information only when necessary with service providers that help operate the website, process payments, deliver orders, provide customer support, send email, prevent fraud, analyse website performance, or comply with legal requirements. We do not sell personal information.
International Transfers
Because we operate an international ecommerce website, your information may be processed in countries or regions outside your own. We take reasonable steps to protect personal information when it is transferred or processed internationally.
Data Retention
We keep personal information only for as long as reasonably necessary for order records, customer service, accounting, tax, fraud prevention, legal compliance, returns, exchanges, delivery issues, and legitimate business purposes.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. To make a request, contact us at [email protected]. We may need to verify your identity before completing a request.
Security
We use reasonable technical and organisational measures to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at [email protected].